Returns and Refund Policy

 

We accept product returns within 14 calendar days of receiving your order, including products purchased during sales and promotions.

Once you submit a return request, we will send you an email with the return shipping instructions.

For a return to be accepted, the product must be in its original condition and must not have been used.

How to request a return:

Send an email to info@baleari-m.com, indicating your order number and the reason for the return. We will respond within 2 business days with the necessary instructions.

Return shipping costs: Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong product was sent.

Refund: Once we receive and inspect the product, we will process the refund within 5–10 business days using the original payment method.

Size exchange:
If you wish to change the size, please return the original product following the return procedure and place a new order for the desired size. Shipping costs for the new order are the responsibility of the customer.

Damaged or defective products
Please check your order immediately after receiving it and contact us without delay if the product is defective, damaged, or if you have received the wrong product, so that we can assess the issue and resolve it.

Refunds
We will notify you once we have received and inspected the returned product and let you know whether your refund has been approved.

If approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card issuer may require additional time to process and display the refund.

If more than 14 business days have passed since the refund was approved and you have not yet received your money, please contact us at info@baleari-m.com.